Terms and Conditions
Guests are required to make reservations in the full name that listed on his/her government document they will use for travel. If you need to make any changes to a name after travel documents have been issued; clients will be responsible for all name change fees, if applicable.
BOOKING ADMINISTRATION FEE*: Effective April 1, 2019 - In order to perform the professional services required to start your travel inquiry, a Booking Administration Fee is required. The Booking Administration Fee is a non-refundable & non-transferable administrative fee and is separate from thetotal package price. With each Booking Administration Fee, the client will receive three (3) proposals for the same destination and desired travel dates. Quote revisions & request for a different destination is subject to an additional Booking Administrative Fee of $30. If the client should decide not to use MG Getaways LLC services for any reason, MG Getaways LLC has the right to retain the Booking Administration Fee(s). No exceptions will be made!
*See Quote Forms for Booking Administration Fee
*Booking Administration Fee is subject to change based on the complexity of the itinerary and at the discretion of management.
**There will not be a Booking Administration Fee charged for trips hosted by MG Getaways.
PAYMENTS: All payments to MG Getaways, LLC will be made on-line via invoice. Payments made with a major credit card/debit card require a credit card authorization form be completed by the traveler(s) and will stay on file until cancelled. All payments must be received in full 60 days before travel.
REFUNDS: All deposit payments to MG Getaways, LLC are non-refundable and non-transferable. MG Getaways, LLC will refund all funds received that are not subject to the vendors’ cancellation penalties. Once contractual agreements with hotels, airlines and other vendors are made, MG Getaways cannot guarantee a full refund. This way we can keep our package prices competitive and allow you to make monthly payments on your vacation.
PASSPORTS AND VISAS: Passengers are responsible for ensuring that they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas or passports are required. Passports are required to be valid for at least 6 months after the date of travel. Some countries require a full blank “VISA” page in the passport for stamping purposes. Any information provided on travel description pertains to US citizens only. Non-US citizens should check with the respective consulate of the country(s) to be visited for current entry requirements. We strongly suggest all cruise passengers to have a valid passport in their possession while cruising.
TRAVEL PROTECTION: Missing a vacation is bad enough. Losing the money you paid for your vacation is even worse. Therefore, we highly recommend Travel Protection that helps provide coverage for Trip Cancellation, Interruption, Baggage Loss or Delay, Medical Expenses and more. You are required to select and purchase travel insurance yourself for international tours. Travel Protection is highly recommended; however, option for domestic tours. For Caribbean, Mexico and Cruise Tours, we can add travel insurance to your package when making your reservations.
TRAVEL DOCUMENTS: Provided full payment is received no later than your Final Payment Due date, travel documents and travel instructions will be sent via email and/or mail 30 days or earlier prior to travel. If paper documents are requested when e-documents are available, documents will be delivered via USPS approximately 14-21 days prior, and a fee of $30 will apply. A complete street address is required (no PO boxes).
CHILDREN: All children under 18 must be accompanied by an adult. Minimum age for children on most tours is 6 months. Minimum age for South Africa and Dubai Tours is 12 years old. Minimum age for European Tour programs is 12 years old. Minimum age for cruise tours is 6 months old and child must sail in a cabin with an adult over age of 25 years of age. Discounts for children sharing a room as third person may apply to children under 12 years old at some resorts on Caribbean and Mexico Tours. Accompanying adults are responsible for the safety of their children including providing any necessary safety equipment (such as infant/child seats) where appropriate. Please note that many countries have adopted practices to prevent international abductions of children. If a person under the age of 18 years will be travelling with an adult other than his/her parents, or with only one parent, a notarized letter written by the parents, or non-travelling parent, granting authorization to travel, including the dates of travel should be carried.
PRICES: All prices listed are per person based upon double occupancy two (2) people in one (1) room) unless otherwise clearly specified. Prices do not include items of a personal nature such as laundry, wines, water, beverages, food (other than at all-inclusive resorts or where clearly specified), passport and visa fees, insurance, and foreign port taxes unless specifically indicated in the package inclusions. Prices are correct at time of publication; however, as airfares continually fluctuate and classes of service may have limited capacity, tour package prices and availability will change accordingly. In case of human or computer error, MG Getaways, LLC reserves the right to re-invoice for the correct price or service. A full refund will be made to passengers who choose not to pay an increase, provided MG Getaways receives a written cancellation within five (5) days of the price increase notification.
PAYMENTS & CANCELLATION
DEPOSIT: A deposit is due at the time of reservation. All deposits are non-refundable and non-transferrable. All reservations (except where specified) will require a deposit and the amount will be clearly noted as well as the monthly payment plan.
FULL PAYMENT All reservations can be paid in full at time of booking as long as the tour still has available space.
LATE PAYMENT: If there is any outstanding balance by the Final Payment Due date listed on your invoice, a late fee will automatically be added to your invoice one day after your final payment date. Late fees vary. Please see each individual tour description for late fee cost.
REINSTATEMENT OF RESERVATIONS If your travel reservations have been cancelled, and you notify us within fourteen (14) days that you want to reinstate your reservations, a service reinstatement fee of $50 ($200 for international tours) will be added to your invoice and must be paid in advance in order to apply for reconfirmation of services.
LAST MINUTE RESERVATIONS: All reservations must be made no later than 60 days prior to departure. If requested services cannot be confirmed, payment will be refunded. If services are confirmed, final payment is due within 24 hours and all applicable cancellation penalties will apply.
FORM OF PAYMENT: Traveler(s) will receive an invoice via MG Getaways, LLC. Invoice(s) can be paid with a major credit card or debit card or electronic check. All payments made within 60 days of departure must be made by credit or debit card or electronic check. Credit card charges will not be accepted by phone or online.
INSUFFICIENT PAYMENT(S): A fee of $35 will be added to your account balance for payments returned due to insufficient funds. In the event two(2) payments are returned due to insufficient funds, the full balance must be paid via direct bank deposit within five (5) business days to MG Getaways, LLC; if verification is not received your reservation will be cancelled. A refund will be issued less the deposit amount and the insufficient funds fee(s).
REFUNDS: If you purchased Travel Insurance through MG Getaways, LLC refunds will be processed to the credit card(s) originally used for payment, up to the total amount paid minus the cost of travel insurance, or through company check if payment cannot be reversed to your credit card(s). After a final payment date and there is a request for a refund, there will be a cancellation fee from the vendor because after the final payment date your reservation and accommodation will be confirmed.
CANCELLATION: Once reservations have been made, cancellations will only be accepted in writing. The cancellation fee is lessor of $50.00 per person or 10% of the total package price. Email your cancellation request to contact@ MG Getaways.com with your invoice number, full name, and date of travel. If you do not receive an acknowledgement within 48 hours, please call (210) 204 - 2883 to ensure your information was received.
RESERVATION CHANGES: Changes to an existing reservation, whatever the cause, will incur a $50 per person charge plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers. *Please note that name changes to airline reservations are subject to full cancellation and rebooking. Replacing a traveling passenger with another traveling passenger constitutes a cancellation, subject to cancellation penalties, and is not covered by this Reservation Changes policy. Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.
TRAVELERS WITH DISABILITIES
In order to fully enjoy your MG Getaways, LLC, we recommend that you select a trip that is suitable to your physical capabilities. Tour participants requiring any form of assistance, including travelers with physical disabilities, sight or hearing impairments, are required to notify MG Getaways, LLC prior to reservation for review and our agreement. Additionally, the tour participant must be accompanied by an individual responsible for providing those services. Tour managers, guides, drivers or other tour, hotel, ship personnel are not able to provide such assistance. In order to participate in escorted tours, passengers must be able to understand and follow instructions given by the Tour Director at all times, both for the successful operation of the tour as well as for their personal safety. MG Getaways, LLC reserves the right to reject participation or remove any individual from a tour if notification was not provided and/or when, in our sole judgment, continued participation would significantly hinder the services to be provided to all guests. Expenses, including cancellation fees and/or costs for alternate travel plans or to return home, will be the sole responsibility of the passenger. Escorted tours are fast-paced, often requiring lengthy walks over uneven terrain. In the interests of group harmony, clients should be able to maintain the pace of the tour. Clients with special needs may be better served independently. MG Getaways, LLC can suggest touring options based upon specific requirements.
AIRLINES: MG Getaways, LLC is not responsible for the services and policies imposed by the airlines. Airline schedules and flights are subject to change without notice. MG Getaways, LLC is not responsible for penalties incurred for tickets, international or domestic, not issued by MG Getaways, LLC Travel due to schedule and/or flight changes. Airline reservations completed online are subject to review and, should MG Getaways, LLC deem it necessary, may be rebooked to match minimum connecting time requirements and/or tour package itineraries, in which case you will be notified immediately. Airlines reserve the right to demand immediate issuance of tickets whenever they determine that specific flights are heavily booked even when normal ticketing rules do not require tickets to be issued until a later date. In this instance, MG Getaways, LLC will require immediate and full payment of the airfare. This situation overrides invoice terms and conditions and payment due dates. If full payment is not received, seats will be cancelled by the airline and may not be available to be rebooked on the same flights or at the same airfare. Any replacement air arrangements and airfare will be the sole responsibility of the passenger.
AIRLINE TICKETS Once full payment is received; MG Getaways, LLC airline tickets will be issued and are fully non-refundable. Should airline tickets require to be issued earlier than the Final Payment due date, you may be required to pay a larger non-refundable deposit and/or complete full payment.
AIRLINE SEAT ASSIGNMENTS: The airlines bear sole authority of assigning seats on group flights. All MG Getaways, LLC airline contracts are for economy class seats only. If you require another class of service, you may consider purchasing your own flights and purchasing your land only package from MG Getaways Management Group, LLC.
AIRLINE FREQUENT FLYER PROGRAMS: Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Some private airfares, such as a " MG Getaways, LLC Travel Airfare", are not eligible for mileage or may qualify for reduced mileage, even if the same airline class of service is eligible for full mileage when sold as an "Instant Purchase" published airfare. Not all published airfares are eligible for mileage. MG Getaways, LLC Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. We highly recommend passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.
CONTACT INFORMATION: Pursuant to TSA Secure Flight requirements, passengers are responsible to provide MG Getaways, LLC with their name as it appears on their passport (or other government-issued I.D. when traveling), date of birth, gender, address, phone number, email and fax data for all passengers. Passengers must ensure that names are correctly listed on their invoice. MG Getaways, LLC will not be responsible for passengers who do not receive an invoice or documents or are denied boarding due to inaccurate information.
AIRLINE NAME CHANGES: Any name change including minor spelling corrections may require airline reservations to be canceled and rebooked. Reservations are subject to current availability and pricing at the time of rebooking. Once airline tickets are issued, subsequent name corrections will be subject to an airline rebooking fee which may be as much as the full value of the airline ticket plus a $50 revision fee per change. MG Getaways, LLC will not be held responsible for the denial of services by a carrier due to any name discrepancy. Name changes must be advised in writing at contact@ MG Getaways.com
AIRLINES TAXES & FUEL SURCHARGES: If you purchased airfare, airline taxes and fuel surcharges are included. Prior to completion of full payment there is a potential for a price increase(s) due to increases in government levied taxes and fees and/or fuel surcharges. To avoid potential increases, you may choose to accelerate your final payment in order that your tickets may be issued. Once issued, airline tickets are no longer subject to potential increases but are fully non-refundable. Certain overseas domestic flights are subject to air taxes which can only be paid locally; in these cases, the specific flights and amounts of those taxes are indicated in our package presentation and pre-departure documentation.
SCHEDULE CHANGES: In the event of an airline schedule change, MG Getaways, LLC l will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. MG Getaways, LLC is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. MG Getaways, LLC is unable to provide compensation for schedule changes, seat assignment modifications, or cancellations implemented by an airline. In the event of any change in flight itinerary made directly between passengers and their airline, it is the passengers' responsibility to advise MG Getaways of amended flight details in writing at firstname.lastname@example.org MG Getaways, LLC cannot be held responsible for land services, including arrival and/or departure transfers, if flights are changed without its knowledge.
HOTEL ACCOMMODATIONS: All rooms requested are standard double-bedded (two queen beds) rooms with private facilities, unless you have specifically requested a king size bed. Please understand although we will make a bed type request on your behalf, bed types are subject to availability. Room selection in all cases is strictly at the discretion of the hotel's management on a run-of-house basis. Triple and quad occupancy rooms consist of two beds for cruises, where triple and quad rooms will consist a twin bed for each person. Some single rooms are smaller than a standard room size. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, use of air-conditioning abroad differs greatly from the United States. Many European hotels were built before central air-conditioning was introduced. Air-conditioning is often shut down at night and from the end until the start of the summer months. All hotel rates are based on MG Getaways, LLC agreements with its suppliers and are not negotiable. Hotel check-in time is generally not before 3:00 p.m. and check-out time is prior to noon. Please be sure that adequate arrangements for accommodations have been taken into consideration when a late-night flight is being used. If a day room is included in the itinerary, check-out will normally be 6:00 p.m. We reserve the right to make substitutions with hotels of equal standard. There will be no refunds for any difference in the cost of those accommodations.
HOTEL & CRUISE PROFILES: MG Getaways, LLC hotel and cruise ship profiles are based upon information provided to MG Getaways, LLC by hotel and cruise ship partners and their representatives, including images and descriptions of individual properties. Star-ratings may differ from country to country. MG Getaways Management Group, LLCl does its best to maintain current information, however is not responsible for any inaccuracies, changes in description details or amenities, or images provided by third parties.
MEALS: As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated. Although MG Getaways, LLC cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 4 weeks prior to departure at contact@ MG Getaways.com
GROUP HARMONY To ensure the desired group synergy, MG Getaways, LLC l reserves the right to accept, reject or expel any individual who is deemed disruptive or incompatible with the interests of the group, including, but not limited to, individuals who are intoxicated and/or under the influence of drugs leading to a negative experience for the remainder of the group. Expenses, including cancellation fees and/or costs for alternate travel plans or to return home, will necessarily be borne by the passenger. All unused services are non-refundable.
CRUISES: Ship & Itinerary Changes: Cruise itineraries and ships are subject to change without notice. Furthermore, cruise ships may be chartered and/or departure dates canceled, in which case all monies will be refunded. MG Getaways, LLC takes no responsibility for ship substitutions or itinerary changes imposed by a cruise line and is not responsible for any losses you may incur including the issuance and/or cancellation of airline tickets or visa fees. Medical Services: Many ships do not carry a doctor or nurse onboard. Should medical attention be required, local services will be contacted. Resulting charges will be the responsibility of the passenger. MG Getaways, LLC and the cruise ship operator are not responsible for the services provided.
HEALTH REQUIREMENTS: Check with your healthcare provider for up-to-date requirements. You may also check the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. Required inoculations, if any, must be recorded by clients' health practitioner on a valid vaccination certificate which the client must carry for proof of inoculation where required. Individuals with heart disease, chronic illness, physical handicap, advanced pregnancy, or mental illness should not participate in these rigorous travel programs. Any person who arrives to the destination ill with apparent fever or becomes ill during the tour, will be removed from the group and directed to a local medical facility for diagnosis. Only upon clearance by an accredited medical facility will that individual be allowed to resume group travel. All costs associated with medical treatment and related expenses such as additional hotel nights or transportation not included in the original itinerary, will necessarily be borne by the passenger. Please note that some countries may require aircraft cabin insecticide treatment for inbound foreign flights. A list of such countries is available at: https://www.transportation.gov/airconsumer/spray
LUGGAGE (AIRLINES): Checked bags are typically limited to a total dimension of 62 inches by adding length + width + height (example: 26"+26"+10" = 62”), and a maximum weight of 50 lbs (23kg). Many airlines apply charges for checked bags. MG Getaways, LLC is not responsible for checked bag fees, excess luggage or weight charges levied by an airline. If your luggage is lost or damaged by the airlines, a baggage claim form MUST be filed with the carrier before leaving the airport. We recommend that you use brightly colored luggage tags, straps or other identifiers to help you locate your luggage upon arrival or to describe it if it is lost. Luggage (Escorted Tours): All Premier MG Getaways, LLC escorted tour buses allow one piece of luggage per person, plus carry-on bag. Additional baggage will be subject to a handling charge of $100 per piece. As MG Getaways, LLC will not be responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider.
TIPPING: Complete tipping guidelines are as follows: Drivers including private cars and motorcoach drivers: $5-$10 per person, per day Tour Guides: $10-$20 per person, per day
PASSENGER AGREEMENT: All passengers are required to complete a Passenger Agreement prior to travel and, by so doing, formally accept MG Getaways, LLC Terms & Conditions. Passengers booking online will be required to complete the Passenger Agreement at the time of booking. Customers who are unable to receive and complete their Passenger Agreement via email may request the Agreement be provided via fax or mail. Travel documents will not be released without a completed Passenger Agreement. MG Getaways, LLC reserves the right to cancel bookings and return deposits without a completed Passenger Agreement. The Passenger Agreement incorporates these Terms & Conditions including the following Release from Liability, Assumption of Risk and Binding Arbitration Clauses. Completion of the Passenger Agreement constitutes agreement to these Travel Terms & Conditions and MG Getaways, LLC Release from Liability, Assumption of Risk and Binding Arbitration Clause.
BINDING ARBITRATION: I agree that any dispute concerning, relating or referring to this Agreement, the brochure or any other literature concerning my trip, or the trip itself, shall be resolved exclusively by binding arbitration pursuant to the Federal Arbitration Act, 9 U.S.C. §§1-16, either according to the then existing Commercial Rules of the American Arbitration Association (AAA) or pursuant to the Comprehensive Arbitration Rules & Procedures of the Judicial Arbitration and Mediation Services, Inc. (JAMS). Such proceedings will be governed by substantive (but not procedural) Georgia law and will take place in San Antonio, TX. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable. Please understand that by agreeing to these terms and conditions, you (and we) are waiving our right to a trial by jury.
VOLUNTARY PARTICIPATION: I acknowledge that I have voluntarily applied to participate on the trip designated on this application (or a trip which I may change to) and that I have read the description of the trip as it appears in the current MG Getaways, LLC website relating to the trip, together with all information contained in this application. I am voluntarily participating in this trip with knowledge of the hazards involved.
KNOWING AND VOLUNTARY EXECUTION: I have carefully read these Terms and Conditions and the booking information sections of this document, and fully understand its contents. I am aware that this is a release of liability and a contract between myself and MG Getaways, LLC and agree of my own free will. By signing, I agree to these Travel Terms & Conditions and MG Getaways, LLC Release from Liability, Assumption of Risk and Binding Arbitration Clause for myself, each member of my traveling party and any minor children accompanying me.
PHOTOGRAPHIC RELEASE: MG Getaways, LLC may take photographs or video of its trips and trip participants grant MG Getaways, LLC permission to do so and for it to use same for promotional or commercial use without payment of any compensation to participant.
USE OF WEB SITE:
Agreement between Customer and MG Getaways, LLC: is offered to you, the customer, conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of constitutes your agreement to all such terms, conditions, and notices.
Liability Disclaimer: The information, products, and services published on this web site may include inaccuracies or typographical errors. Changes are periodically made to the information which appears here. The content of this site is not guaranteed to be complete, accurate, or available and may be changed at any time without notice. MG Getaways, LLC may make improvements or changes on this web site at any time. In no event shall MG Getaways, LLC be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising our of, or in any way connected with, the use of this web site, or for any information, products, and services obtained through this web site, or otherwise arising out of the use of this web site.
Links to Other Web Sites: www.mggetaways.com may contain hyperlinks to web sites operated by parties other than MG Getaways, LLC. Such hyperlinks are provided for your reference only. MG Getaways, LLC does not control such Web sites and is not responsible for their contents.
All vacations arranged through MG Getaways LLC offer peace of mind from the planning process to the return trip home, as we're experienced professionals in the business of planning travel for sophisticated travelers who demand the most professional individual attention to detail and execution of a well planned vacation.
If you agree with the above terms, please sign and complete the payment information below. Once we've received your Booking Administration Fee, we will get started on designing your peace of mind experience.
Thank you for allowing MG Getaways LLC to assist you.
MG Getaways LLC
7461 kitty hawk
Converse, Tx 78109